Telecom Charges Set to Increase as Regulator Moves to Protect Mobile Networks

By Patricia John

Mobile phone users across South Sudan will begin paying more for calls and internet services from June 26 after the National Communication Authority (NCA) approved a new telecommunications pricing adjustment aimed at keeping network operators afloat amid the country’s worsening economic crisis.

The decision comes after telecom companies warned that rising operational costs, a weakening South Sudanese pound, and limited access to foreign currency were putting increasing pressure on their ability to maintain services.

Announcing the move in Juba, NCA Director General Rizig Dominic said the adjustment was designed to help sustain telecommunications services rather than generate additional profits for operators.

Officials explained that while telecom companies earn revenue in local currency, most of their operational expenses—including network equipment, software subscriptions, international connectivity, and technical support—must be paid for in foreign currency at much higher market exchange rates.

The regulator said the mismatch between local revenues and foreign currency costs has created significant financial strain on operators, raising concerns about the reliability of services if no action is taken.

According to the NCA, the revised tariffs are intended to cushion operators from part of the economic shock and ensure continued investment in network infrastructure, especially in areas where maintaining service remains costly.

The authority said the changes will be introduced in phases and will be closely monitored, with further reviews depending on future economic developments.

The adjustment means consumers should expect higher charges for mobile voice and data services as the new rates take effect nationwide.