Humanitarian Agencies Address Over 1,000 Community Concerns in Renk
Humanitarian agencies operating in Renk County addressed more than 1,000 concerns raised by refugees, returnees and host communities in June 2026, highlighting efforts to strengthen accountability and improve the delivery of humanitarian assistance.
According to the latest Humanitarian Feedback Bulletin, a total of 1,052 feedback reports were received during the reporting period, with all cases successfully resolved through direct responses, referrals or information-sharing mechanisms. Women submitted 61 percent of the feedback, while men accounted for the remaining 39 percent.
The report identified Food Security and Livelihoods as the sector receiving the highest number of concerns, accounting for 22 percent of all feedback. Other major issues raised by communities related to humanitarian assistance, shelter and non-food items, onward transportation, nutrition, health, protection, water, sanitation and hygiene (WASH), camp coordination and camp management (CCCM), and education.
Among the concerns raised were complaints about accessing WFP’s toll-free hotline, requests for stronger beneficiary cards, and calls for increased cash assistance to reflect rising food prices. In response, the World Food Programme (WFP) clarified that beneficiaries should use the new toll-free hotline number 2200 and said cash assistance values are regularly reviewed based on market assessments and available resources.
The bulletin also highlighted challenges in nutrition services, including overcrowding at nutrition centres and the temporary suspension of supplementary feeding programmes during the transition between implementing partners. Humanitarian agencies said they are improving beneficiary flow, increasing staffing and strengthening coordination to restore normal services.
Community members further reported shortages of shelter and essential household items, rodent infestations at the transit centre, tensions between refugees and returnees living in shared shelters, and limited livelihood opportunities for persons with disabilities. Humanitarian partners said they are enhancing vulnerability assessments, referral systems and community engagement to respond to these concerns.
As part of its Accountability to Affected Populations (AAP) activities, the project broadcast 27 public service announcements 550 times across Renk, reaching an estimated 16,806 people. It also conducted eight community listening sessions and two focus group discussions on nutrition commodity shortages, SCOPE registration and cash assistance.
The bulletin noted that community engagement teams facilitated 61 referrals for vulnerable individuals to access healthcare, nutrition, protection, shelter, registration, cash assistance and other essential services. The initiative also helped beneficiaries resolve registration and biometric verification challenges, ensuring eligible households could access humanitarian support.
Implemented by Concern Worldwide with support from the World Food Programme (WFP) in partnership with the Community Engagement Network (CEN) and The Radio Community (TRC), the Accountability to Affected Populations project aims to strengthen two-way communication between humanitarian organizations and affected communities, ensuring community feedback informs decision-making and improves humanitarian response in Renk County.
